Terms & Policies

Overview

Welcome to the Pulse of Perseverance Mentoring App (“App”, “Service”, “we”, “us”, or “our”). These Terms and Policies govern your use of our mobile application, website, and services. They also outline how we protect your personal information and define legal expectations for all users, partners, mentors, and employees. By accessing or using our services, you agree to these Terms and Policies. If you do not agree, please discontinue use.

Account & Membership

By creating an account on our App, you agree to provide accurate, complete, and updated information. You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our App or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

User Content

The App allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post on or through the App, including its legality, reliability, and appropriateness.

Community Guidelines

Welcome to the Pulse of Perseverance Mentoring App! Our community is built on the principles of support, growth, and respect. To ensure a positive experience for all users, we have established the following community guidelines:

1. Respect and Inclusivity:

• Treat all members of the community with kindness, empathy, and respect.
• Embrace diversity and inclusivity. Discrimination, harassment, hate speech, or any form of intolerance will not be tolerated.

2. Confidentiality:

• Respect the privacy and confidentiality of all conversations and information shared within the app.
• Do not disclose personal or sensitive information of other users without their explicit consent.

3. Professionalism:

• Maintain a professional and constructive attitude in all interactions.
• Avoid engaging in any behavior that may be perceived as unprofessional or inappropriate.

4. Feedback and Communication:

• Provide constructive feedback and communicate openly and honestly with your mentor or mentee.
• Use respectful language and tone in all communications, whether through messaging or video calls.

5. Safety and Boundaries:

• Prioritize your safety and well-being at all times.
• Set clear boundaries and communicate them to your mentor or mentee. Respect each other’s boundaries and personal space.

6. Compliance with App Policies:

• Adhere to all terms of service, community guidelines, and policies set forth by Pulse of Perseverance Mentoring App.
• Report any violations of these guidelines or suspicious activity to the app administrators promptly.

7. Positive Contribution:

• Contribute positively to the community by sharing knowledge, experiences, and resources.
• Support and uplift fellow members by offering encouragement, motivation, and guidance.

By using Pulse of Perseverance Mentoring App, you agree to abide by these community guidelines. Failure to comply with these guidelines may result in disciplinary action, including account suspension or termination.

Thank you for being a part of our mentoring community and for your commitment to creating a supportive and empowering environment for all users.

Information We Collect

Information You Provide: When you register an account, we may collect personal information such as your name, email address, profile picture, and other information you choose to provide. When you use the App’s features, such as messaging or video calls, we collect the content of your communications and any other information you voluntarily share.

This includes the career timeline you build, a CV you choose to upload for review, and your conversations with the Pulse assistant. These are stored on your P3 account so they are available to you on any device you sign in to.

Automatically Collected Information: When you use the App, we may automatically collect certain information, including your device type, operating system, unique device identifiers, IP address, and usage data.

How We Use Your Information

To Provide Services: We use your information to provide the mentoring services offered through the App, including matching mentors with mentees, facilitating communications, and tracking progress.

Personalisation: We may use your information to personalize your experience within the App, such as recommending relevant mentors or resources.

Communication: We may use your contact information to send you important notifications, updates, or promotional messages related to the App.

Information Sharing & Disclosure

With Mentors/Mentees: Your profile information and communications may be shared with your mentor/mentee to facilitate the mentoring relationship.

With an institution you join: If you add a school, college or organization to your profile, that institution's administrators can see that you joined, your first name and last initial, when you joined, and whether you have a mentor. Everything else they see about students is a group figure covering ten or more students. They never see your email, your phone number, your messages or anything you write in P3. You can remove the institution from your profile at any time.

Service Providers: We may share your information with third-party service providers who assist us in operating the App and providing services, such as hosting, analytics, and customer support.

Legal Compliance: We may disclose your information in response to lawful requests from government authorities or as required by applicable law.

AI-Assisted Features

Certain optional features — such as career-pathway discovery, CV review, and the Pulse assistant — use third-party artificial-intelligence services to generate personalized guidance. When you choose to use one of these features, the information you provide for it (for example, your profile details, your questions, or CV text you upload) is transmitted to our sub-processors — Anthropic, PBC (AI processing) and Cloudflare, Inc. (application delivery and secure request relay) — solely to generate your results. Anthropic processes this information under commercial terms that do not use your data to train its models. We do not use these features to make automated decisions that produce legal or similarly significant effects about you.

Messages you send in Conversations are also checked by Anthropic's AI service before they are delivered, to help keep students safe. Only the message and any link you share are sent for this check. The P3 app asks for your permission before it shares any of your information with Anthropic, and you can turn this off at any time in Account settings.

Your Pulse conversations are saved to your P3 account rather than to one device, so a conversation you start on your phone is there when you sign in on the web, and the reverse. You can archive any conversation from either app. Archiving removes it from your conversations on every device you use and deletes it permanently after 30 days, and you can restore it yourself at any point in those 30 days. Nobody at P3 can read your conversations, and they are excluded from the reports we run on our own usage.

The Pulse assistant does not retain a memory of its own between replies. Each time it answers, we send it the profile information you have given P3 and the conversation on screen, and it keeps nothing afterwards. Pulse and in-app messaging with mentors are available only to users aged 18 and over.

Data Security

We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Minor / Children Policy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately.

Separately, the Pulse assistant and in-app messaging between mentors and mentees are limited to users aged 18 and over, and the App enforces this.

Changes to our Terms & Policies

We reserve the right to update or modify our Terms & Policies at any time. Any changes will be effective upon posting the revised policy within the App. Your continued use of the App after the changes constitutes your acceptance of the revised Terms & Policies.

Conflict of Interest

The purpose of this Conflict of Interest Policy is to ensure that decisions made at Pulse of Perseverance (P3) are based on the best interests of the organization and its mission to empower youth through mentorship and opportunity, and not on personal gain.

P3 expects all individuals affiliated with the organization - including board members, employees, mentors, and volunteers - to uphold the highest standards of ethical conduct. Individuals must avoid situations where their personal, financial, or professional interests conflict with, or could be perceived to conflict with, the interests of P3 or compromise their ability to make impartial decisions.

Having a conflict of interest does not necessarily amount to a breach in policy, however, failure to disclose a conflict of interest may constitute a breach. This policy is not intended to prevent relationships or activities that could benefit P3, but rather to ensure that any potential conflicts are disclosed, reviewed, and managed responsibly. The guiding principle is transparency. Conflicts must be addressed early and openly to maintain the trust of our students, mentors, supporters, and community.

Definition of Conflict of Interest: A conflict of interest arises when a person covered by this policy has a personal, professional, or financial interest that could interfere with their duty to act in the best interests of P3. Conflicts may be actual, perceived, or potential. Examples include (but are not limited to):

Having a financial interest in a company doing business with P3

Receiving gifts or favors that could influence decision-making

Family or romantic relationships that affect hiring, mentoring, or partnerships

Using P3 resources or confidential information for personal benefit

Duty to Disclose: Covered individuals must promptly disclose any actual or potential conflict of interest in writing to the CEO/President. This includes disclosing: outside employment or consulting arrangements, related-party transactions, personal relationships with partners, mentees/mentors, or donors that extend beyond program scope, etc.

Process for Handling Conflicts: The individual must recuse themselves from any discussions or decisions related to the conflict. The conflict will be reviewed by the CEO/President (or Board if it involves leadership). A written record of the disclosure and decision will be maintained. In serious cases, corrective action may include termination of the relationship or position.

Confidentiality: Information disclosed in connection with a conflict of interest will be kept confidential, shared only with those involved in the review and resolution process.

Annual Acknowledgment: All board members and staff must agree to this policy annually to affirm that they have received, read, and understood this policy, agree to comply with it, and promptly disclose any potential conflicts.

Questions about this policy or specific situations should be directed to: [email protected]

External Communications Policy

Pulse of Perseverance (P3) is committed to telling powerful stories that reflect the spirit and impact of our mission — while protecting the dignity and privacy of the students, mentors, staff, and partners who make our work possible. Our Media & Communications Policy outlines how content such as images, videos, audio recordings, and testimonials may be used across platforms, and how requests for such content are to be managed internally and externally.

Use of Stakeholder Media by P3 Staff

All media involving P3 stakeholders including students, mentors, families, staff, and partners; must be used in a respectful, mission-aligned manner. Staff are permitted to use images, videos, recordings, and testimonials only if the individuals have agreed to P3’s Media Consent Agreement via app registration, employment contract, or another approved channel. However, even with consent in place, no media may be posted or published on social media, websites, reports, or any public platform without seeking prior approval from P3 leadership or the designated communications lead. This includes internally produced photos, interviews, or program footage.

Requests from External Media or Vendors

All inquiries from journalists, media outlets, or external vendors seeking access to P3 images, interviews, quotes, or testimonials must be directed to [email protected]. No member of staff, mentor, student, or affiliate is authorized to speak on behalf of P3 or share media content externally without written approval; and the P3 leadership team must review all requests to ensure accuracy, alignment with our mission, and the appropriate use of personal stories and likenesses.

Use of P3 Media by External Partners

Third-party vendors, contractors, or collaborators who have access to media involving P3 stakeholders (e.g., videographers, photographers, designers) must adhere to this policy as well as our brand guidelines; and may not use, publish, or distribute any such content without prior written approval from P3. Once again, all use of images or testimonials must align with P3’s values and brand standards.

Use of Brand Assets and Logos

The Pulse of Perseverance name, logo, and visual identity are the intellectual property of the organization and may not be used by external parties without express written permission. Approved partners may request brand assets for campaigns or events at [email protected]

Dignity and Accuracy

Whether content is created by internal staff or third parties, all media must portray individuals with dignity and respect. Images or stories should not be edited or framed in a way that distorts context, promotes stereotypes, or exploits participants.

Media Consent Policy

By registering with the Pulse of Perseverance (P3) mobile app, programs, and platform, I hereby grant permission to P3 and its authorized representatives to use my name, image, likeness, voice, and/or written or recorded testimonials in promotional, educational, and informational materials. This includes, but is not limited to: photographs, videos, recordings, testimonials/quotes, and other forms of media captured or submitted via the platform and/or scholarship application process.

I understand that these materials may be used in print, online, and digital formats, including the P3 website, social media, presentations, newsletters, fundraising campaigns, and reports shared with funders, partners, or the public. I also understand that my image or words may be edited, copied, exhibited, or distributed and waive any right to inspect or approve the finished product.

This consent is granted voluntarily and without expectation of compensation. I acknowledge that participation in P3 programs is not conditioned upon providing media consent, and that I may withdraw my consent at any time by contacting [email protected]. Upon withdrawal, P3 will make reasonable efforts to discontinue use of my likeness or testimonials in future publications. By registering for and using the P3 mobile app, I acknowledge that I have read and understood this Media Consent Policy and agree to its terms.

Intellectual Property

Users retain ownership of the content they create and upload to the Pulse of Perseverance platform. This includes, but is not limited to, videos, graphics, and written content. By submitting content to the platform, users grant Pulse of Perseverance a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, distribute, reproduce, display, and perform the content in connection with promoting and operating the App and its services. This license allows P3 to share content internally and externally for educational, promotional, and operational purposes while acknowledging and respecting the creator’s ownership.

Liability Limitations & Disclaimer

Pulse of Perseverance is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the App or any user-generated content therein. We do not endorse or take responsibility for the accuracy or reliability of any content posted by users or third parties. Interactions between users, mentors, or third-party service providers are solely the responsibility of the individuals involved, and Pulse of Perseverance disclaims all liability arising from such interactions.

Indemnification

As a registered user, you agree to defend, indemnify, and hold harmless Pulse of Perseverance, its officers, directors, employees, and agents from and against any claims, actions, or demands, including legal and accounting fees, arising or resulting from your breach of these Terms, your misuse of the App, or your infringement of any intellectual property or other rights of any third party. This includes claims resulting from user-generated content that is unlawful, harmful, defamatory, or otherwise objectionable.

Whistleblower Policy

Pulse of Perseverance (P3) is committed to maintaining a culture of integrity, accountability, and transparency. This Whistleblower Policy is designed to encourage anyone affiliated with P3 - including board members, partners, and employees to report concerns about unethical, illegal, or improper conduct without fear of retaliation.

Concerns may include financial fraud, discrimination, harassment, policy violations, or behavior that puts students or staff at risk. P3 prohibits any form of retaliation against individuals who report in good faith. All reports will be taken seriously, handled with discretion, and investigated promptly. False reports made knowingly are discouraged and may result in disciplinary action. This policy is shared during initial onboarding and reviewed annually to ensure it remains clear and accessible to everyone involved with the organisation.

Reports can be made confidentially or anonymously by email: [email protected]

Mentor Moderation / Review

To ensure the safety and well-being of the students we serve, all external mentors seeking to join the Pulse of Perseverance (P3) platform are required to undergo a profile review prior to being approved for participation. This screening may include, but is not limited to: verification of identity, cursory review of any criminal history, and any national sex offender registries. Random background checks will also be done on a routine basis.

P3 reserves the right to disqualify any applicant based on the results of the background check, particularly if the findings are inconsistent with our mission to provide a safe and supportive environment for youth. All background information will be handled confidentially and used solely for the purpose of determining eligibility to mentor on the platform. By applying to be a mentor, individuals consent to this screening process and agree to provide any necessary information or documentation to complete the review. If this process is successful, approval will be granted via the P3 administrative platform lead and the mentor shall hence be notified via email that they have been approved.

Further questions, or procedural appeals should be directed to: [email protected]

Termination

We may terminate or suspend your account and bar access to the App immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States of America (USA), without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms & Policies:

General Enquiries: [email protected]

Privacy & Media Inquiries: [email protected]

Conflict of Interest: [email protected]